Jobs / Customer Services, ITES, BPO / Job #1859

Customer Service & Call Center

DevinaGroup
Kuala Lumpur, Malaysia Permanent USD1200 - USD5000 / month

Job Description

Posted October 10, 2026
We are looking for confident and professional English-speaking candidates to join our customer calling team. Your main responsibilities: • Make outbound calls to customers • Communicate with customers professionally in English • Fluent English • Clear pronunciation and pleasant voice • Excellent communication skills • EXPERIENCE CALL CENTER LINE 1 LINE 2 OR LINE 3

? Main Job Responsibilities

- Make outbound calls to customers in the US market according to the daily calling schedule.
- Follow company-provided SOPs, scripts, and calling guidelines.
- Communicate professionally and confidently in English.
- Introduce products, services, or offers clearly and professionally.
- Identify customer needs and respond to questions or concerns appropriately.
- Handle customer objections and maintain a positive conversation.
- Build good relationships with customers through effective communication.
- Accurately record call outcomes, customer information, and follow-up details in the company system.
- Make follow-up calls when required.
- Meet daily, weekly, and monthly call volume, conversion, and KPI targets.
- Maintain high standards of attendance, punctuality, and work discipline.
- Follow all company policies, quality standards, and compliance requirements.
- Cooperate with team leaders and supervisors to improve call performance.
- Participate in regular training, coaching, and performance reviews.
- Maintain professionalism and confidentiality when handling customer information.

?? Benefits – US Market Call Center

- ? Competitive base salary + performance-based commission
- ? Attractive commission opportunities based on performance
- ? Performance bonuses and incentives
- ? Company-provided accommodation for onsite employees
- ? Meal allowance or meals provided, depending on the position
- ✈️ Relocation assistance for overseas candidates
- ? Visa and work permit assistance
- ? Training provided before starting work
- ? Regular days off according to the company schedule
- ? International work experience with the US market
- ? Professional experience in customer calling, sales, and customer service
- ? Career growth opportunities for high-performing employees
- ? International and multicultural working environment
Skills
Requirements ✔ Sounds natural and confident when speaking English ✔ Has a clear American-style English pronunciation ✔ Can maintain a professional conversation with customers ✔ Is persuasive but customer-friendly ✔ Can work under performance tar

Job Details

  • Location Kuala Lumpur , Malaysia
  • Vacancies 10
  • Job Sector Customer Services, ITES, BPO
  • Job Type Permanent
  • Experience 1 - 10 Years
  • Salary / Rate USD1200 - USD5000 / month
  • Job ID 1859
  • Posted by DevinaGroup
  • Phone +6287881924017
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