Jobs / IT, Software, Analytics / Job #1872

Moongsoft Administrator

EPM Staffing Services OPC Private Limited
Hyderabad, Bangalore, Pune, Chennai, India Permanent Rs.10,00,000 - Rs.21,00,000

Job Description

Posted October 15, 2026
We are recruiting "Moongsoft Administrator" for our client in Hyderabad, Bangalore, Pune, Chennai.

Required Qualifications
Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent experience.
Three or more years of experience administering monitoring, observability, AIOps, or IT operations platforms.
Hands-on experience with Moogsoft or a comparable event-correlation and AIOps platform.
Experience integrating monitoring tools with ITSM platforms, preferably ServiceNow.
Working knowledge of REST APIs, JSON, webhooks, authentication methods, and integration troubleshooting.
Experience with cloud and on-premises infrastructure monitoring.
Understanding of incident, problem, change, and event-management processes.
Strong analytical, troubleshooting, documentation, and communication skills.
Key Responsibilities
Administer enterprise monitoring and observability platforms across hybrid environments.
Configure and maintain Moogsoft event ingestion, integrations, correlation rules, Cookbooks, Recipes, TeamRooms, and user access.
Integrate Moogsoft with monitoring and ITSM platforms, including LogicMonitor, Dynatrace, Splunk, Datadog, and ServiceNow.
Configure automated incident creation, routing, assignment, notifications, escalation, and resolution workflows.
Tune alert thresholds, event policies, and correlation rules to reduce duplicate alerts and improve signal quality.
Monitor the health, performance, and availability of monitoring platforms and supporting integrations.
Troubleshoot event-ingestion failures, API issues, authentication problems, notification failures, and ticket-creation errors.

Shift Timings: 24/7
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