Jobs / Customer Services, ITES, BPO / Job #1924

Call Center

DevinaGroup
, Africa Permanent USD1000 - USD3800 / month

Job Description

Posted October 27, 2026
About the Role
? Main Job Responsibilities
- Make outbound calls to customers in the US market according to the daily calling schedule.
- Follow company-provided SOPs, scripts, and calling guidelines.
- Communicate professionally and confidently in English.
- Introduce products, services, or offers clearly and professionally.
- Identify customer needs and respond to questions or concerns appropriately.
- Handle customer objections and maintain a positive conversation.
- Build good relationships with customers through effective communication.
- Accurately record call outcomes, customer information, and follow-up details in the company system.
- Make follow-up calls when required.
- Meet daily, weekly, and monthly call volume, conversion, and KPI targets.
- Maintain high standards of attendance, punctuality, and work discipline.
- Follow all company policies, quality standards, and compliance requirements.
- Cooperate with team leaders and supervisors to improve call performance.
- Participate in regular training, coaching, and performance reviews.
- Maintain professionalism and confidentiality when handling customer information.
Skills
Requirements ✔ Sounds natural and confident when speaking English ✔ Has a clear American-style English pronunciation (fluent English) ✔ Can maintain a professional conversation with customers ✔ Is persuasive but customer-friendly ✔ Can work unde

Job Details

  • Location , Africa
  • Vacancies 1
  • Job Sector Customer Services, ITES, BPO
  • Job Type Permanent
  • Experience 1 - 5 Years
  • Salary / Rate USD1000 - USD3800 / month
  • Job ID 1924
  • Posted by DevinaGroup
  • Phone +6287881924017
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